Once shipped, your order will typically arrive within 1-3 business days for standard shipping within continental North America and Europe, and 2-5 business days for international deliveries. After placing your order, you'll receive a tracking number via email to monitor its progress. Please note, these times are estimates and may vary based on location and external factors.

At Darwin Microfluidics, we typically ship orders as a complete package once all items are ready. However, we understand that certain situations may require partial shipments. Upon request, we can accommodate partial shipments of your order. Please be aware that an additional shipping fee may apply for this service. If you need part of your order shipped separately, please contact our customer service team to discuss your specific needs and any additional costs involved.

Darwin Microfluidics being based in France, ships orders under Delivered At Place (DAP) incoterms. This means that for customers outside the European Union (EU), you are responsible for any applicable customs fees, duties, and taxes in addition to the shipping costs. These charges are determined by your local customs authority and must be paid by you upon the arrival of the shipment in your country.

We recommend contacting your local customs office for detailed information on these charges if you're ordering from outside the EU, as they can vary depending on the destination and the value of your order. Please note that these additional costs are not included in the shipping fees charged by Darwin Microfluidics.

We are unable to provide specific estimates for customs fees, duties, or taxes associated with your order. These charges are determined by the customs authority in your country and can vary based on a variety of factors, including the type of items purchased, their value, and the country to which they are being shipped.

We recommend contacting your local customs office directly to get the most accurate and up-to-date information regarding potential customs charges for your order. They can provide you with detailed guidelines on the fees you might expect to pay based on the products you're importing from us.

Please remember, these charges are the responsibility of the recipient and are not included in the shipping costs paid to Darwin Microfluidics.

To cancel your order with Darwin Microfluidics, please follow these steps as soon as possible:

• Contact us immediately: Reach out to our customer service team directly through email or phone. Please provide us with your order number and the name the order was placed under to expedite the process.

• Cancellation window: We strive to process orders quickly, so it's important to contact us at your earliest convenience. If your order has not yet been shipped, we can cancel it without issue.

• Confirmation of cancellation: Once your cancellation request has been processed, we will confirm the cancellation via email. If your order has already been dispatched, we may not be able to cancel it. In such cases, you may need to wait for the order to arrive and then follow the return process. For more information, please see our returns & refund policy.

• Refunds: After the cancellation is confirmed, any payments made will be refunded to the original payment method. Please allow a few business days for the refund to reflect in your account.

For any further assistance or questions regarding the cancellation process, please do not hesitate to contact our customer service team. We're here to help make your experience as smooth as possible.

If you've received your order from Darwin Microfluidics and found that a product is defective or missing, please follow these steps to resolve the issue:

• Report immediately: Contact our customer service team as soon as possible. Reporting the issue promptly helps us address your concern more efficiently.

• Provide details: When you contact us, please provide your order number, the name the order was placed under, and a detailed description of the issue. For defective products, include clear photos or a video that shows the defect.

• Review: Our team will review your claim to determine the best course of action. We may ask for additional information or details about the problem.

• Resolution: Depending on the situation, we may send a replacement for the defective or missing item, provide a refund, or offer another satisfactory resolution. Our goal is to ensure you are completely satisfied with your purchase.

• Follow-up: We will keep you updated throughout the process and confirm when the issue has been resolved to your satisfaction.

We apologize for any inconvenience caused by a defective or missing item and are committed to resolving your issue as quickly and smoothly as possible.

At Darwin Microfluidics, our goal is to offer the most competitive prices directly as our list price, ensuring that all our customers receive great value without needing to navigate complex discount structures. Here’s a detailed look at our discount policy:

• Competitive list prices: We work hard to ensure our list prices are among the most competitive in the market. This approach allows us to offer fair pricing to all our customers from the start, eliminating the need for frequent discounts.

• Quantity-based discounts: For certain products, we offer quantity-based discounts directly on the product pages. These discounts are automatically applied based on the quantity of the product you purchase, providing savings for bulk purchases without the need for special codes or negotiations.

• Bulk orders: While we strive to offer the best prices upfront, we understand that customers making large-scale purchases may have special considerations. In such cases, we invite you to discuss your needs with our sales team. Depending on the size and nature of your order, we may be able to offer tailored discounts or pricing adjustments.

We believe in transparency and simplicity in pricing, allowing you to make your purchases with confidence, knowing you're receiving a fair deal without the hassle of negotiating discounts. If you have any questions about pricing or discounts for bulk orders, please don't hesitate to reach out to our sales team for personalized assistance.

Please follow our returns & refund page.

Since Darwin Microfluidics sells exclusively to companies and institutions and is based in France, the VAT treatment for your orders depends on the location of your company or institution:

• Within the EU (excluding France): For customers in other EU countries, the reverse charge mechanism applies. This means that VAT is not charged by us at the point of sale. Instead, it is your responsibility to account for the VAT at the standard rate applicable in your country under the reverse charge procedure. This process helps simplify cross-border transactions within the EU.

• In France: For customers located in France, standard French VAT rates apply to all purchases. As a France-based company, we are required to charge VAT on sales to other French companies and institutions, which you can then reclaim according to local VAT procedures if applicable.

• Outside the EU: For customers outside the European Union, sales are not subject to VAT by us. However, you may be subject to import duties, taxes, and charges that are not included in the item price or shipping cost. These charges are the buyer's responsibility and vary by country. We advise checking with your local customs office for more information.

Please ensure your VAT identification number is provided during the ordering process for EU transactions to qualify for the reverse charge mechanism. If you have any questions regarding VAT charges or need further assistance with VAT-related issues, please contact our customer service team.