This document sets out the shipping policy that applies to customers that make a purchase at Darwin Microfluidics. If you have any questions, please contact our team.
Shipping options & Delivery costs
We offer the following shipping options - you will be asked to select a shipping method at checkout.
Order Processing Time
All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes
How Will My Order Ship?
For information regarding your shipping and delivery options, click here.
When Will My Order Arrive?
Pre-Order:
You can view the estimated delivery dates for products by clicking on the “Shipping & Returns” tab on the product page.
Post-Order:
- For up-to-date order status, click on the “Track Packages” link in the My Orders section on the Welcome page on My Account. We’ll send you a shipment confirmation email with tracking information as soon as your items leave the warehouse.
Free Shipping?
Items marked FREE SHIPPING! on the product page will ship for free! In order to keep your costs down and our pricing simple, we either provide free shipping or, in certain cases, charge shipping per item. This charge, if any, is indicated in your shopping cart and covers ground shipping within the contiguous United States (click here for information on international shipping costs). We won't surprise you with any hidden charges or handling fees. The price you see in the shopping cart is the price you pay, with one exception: if you are shipping an order to StatesToCollectSalesTaxExclusive, we are required to charge sales tax.
Beware of companies who mask their shipping charges and surprise you with prohibitive shipping and handling fees or oversize charges at the end of the checkout process. Make sure you know the total cost of your purchase when shopping around.
Please refer to the following chart to understand the specific shipping rates for items that fall under our Shipping Policy:
| Order Amount | Standard Shipping Cost |
|---|---|
| < $35 | $4.99 |
| ≥ $35 | FreeExclamation |
Exclusions: Certain products we offer do carry associated shipping charges either per item or per order amount. The total item shipping charges, if any, will be detailed in the shopping cart page prior to checkout.
Order Amount for promotional shipping doesn't include, and offer doesn't apply to, gift cards, bulk orders, applicable shipping charges, international fees, or sales tax. Shipping surcharge applies to AK, HI, and U.S. Territories. Some items have specific shipping charges and are not eligible towards the qualifying amount for the reduced shipping rates or free shipping. Other eligible item(s) in your cart at time of checkout will still count towards the qualifying total.
We keep it simple–our pricing is straightforward and all-inclusive, which saves you time and energy.
Shipping to Multiple Addresses
We want to save you time, so we offer you the ability to send products to more than one address within one order.
It is easy to send your order to multiple addresses. For each item you add to your Shopping Cart you can select a recipient. You can also change a recipient during Checkout. Simply enter an address for each recipient, or select an address from your Address Book.
You can even change the shipping address of an item after your order has been placed, by logging into My Account. To learn how to change a shipping address of an item or order, please see “Change Shipping Address” under the “Order Management” section of each Site's “Help & Info ” Page. (Please note that unfortunately, we will be unable to change the address for any items that have already shipped out of the warehouse.)
International Shipping
INTERNATIONAL SHIPPING OUTSIDE OF THE UNITED STATES:
Visit our international sites (product selection varies by country):
- Canada: wayfair.ca
- United Kingdom: wayfair.co.uk
- Germany: wayfair.de